Pick the email that matches what you need. If you’re not sure, use hello@offtype.app and we’ll route it.
Response time: typically within 2 business days. Refund requests are processed within 3 business days of receipt.
General & press
hello@offtype.appAnything that doesn't fit the other categories — partnerships, press, suggestions, or just hello.
Product support
support@offtype.appBugs, installation issues, troubleshooting, feature requests. Please include your Windows version and OFFTYPE version.
Refunds & billing
refund@offtype.appRefund requests within 7 days of purchase. See the Refund Policy.
Before you email
If your question is about how something works, the User Guide probably already covers it — installation, models, hotkeys, troubleshooting, and FAQs. Save yourself a round-trip.
Security disclosures
If you’ve found a security vulnerability, please email hello@offtype.app with “Security” in the subject line and we’ll respond within 48 hours. Please do not file a public issue until we’ve had a chance to fix it.