Summary
If OFFTYPE doesn’t work for you, email us within 7 days of purchase and we will refund you in full. We don’t need a reason. Free downloads are not affected — this policy applies only to paid purchases.
1. Eligibility
We offer a 7-day money-back guarantee on all paid purchases of OFFTYPE. If you are not satisfied with OFFTYPE for any reason, you may request a full refund within 7 days of your purchase date.
2. How to Request a Refund
Send an email to refund@offtype.app with:
- The email address used at purchase
- Your order or receipt number (if available)
- A brief reason (optional — helps us improve)
We will process your refund within 3 business days of receiving your request. Refunds are issued to the original payment method.
3. Exceptions
Refunds are not available if:
- More than 7 days have passed since the purchase date
- The purchase was made through a third-party reseller — please contact the reseller directly
4. Chargebacks
If you experience any issue with OFFTYPE, please contact us before filing a chargeback with your payment provider. We are committed to resolving your issue promptly and a direct refund is faster than a chargeback dispute.
5. Free Downloads
OFFTYPE's base application is free to download and use. This refund policy applies only to optional paid purchases (e.g. Pro features). Free users are not entitled to a refund because nothing was paid.
6. Contact
For refund inquiries:
refund@offtype.app